1 · Monthly plans

• Cancel any time by emailing hello@lenzai.org. No notice period, no cancellation fee.
• Your plan keeps working until the end of the month you've paid for, and you won't be charged again.
• We don't refund part-months or unused minutes.

2 · Annual plans

• 14-day money-back: ask within 14 days of your first annual payment and we refund it in full.
• After 14 days, annual plans are non-refundable, but you keep the service for the full year.

3 · Setup

Setup is done for you. If a plan ever includes a one-time setup fee, it is refunded in full if you cancel before we start your setup.

4 · Extra minutes

Minutes used beyond your plan are billed at your plan's per-minute rate and are not refundable, because the calls have already been made.

5 · Payment problems

• If you were charged twice, or a payment failed but money left your account, we refund it in full.
• If we can't deliver the service you paid for because of a fault on our side, we refund the affected period.

6 · How refunds are paid

Refunds go back to the original payment method through Razorpay, usually within 5–7 working days of approval. Your bank may take a few more days to show it.

7 · Contact

Lenz AI · Kochi, Kerala, India
Email: hello@lenzai.org — we reply within 2 working days.

See also our Terms of Service and Privacy Policy.