LenzAI
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Terms of Service

The terms that govern your use of Lenz AI products and services. Plain English, no fine print buried in 9-point font.

Last updated: 5 October 2026

These Terms of Service (“Terms”) govern your use of Lenz AI's website, products and services. By using anything we offer you agree to be bound by these Terms.

1 · Definitions

  • “Lenz AI”, “we”, “us”, “our” — Lenz AI, operated from Kochi, Kerala, India.
  • “Customer”, “you” — the individual or business using our Services.
  • “Services” — AI Receptionist and Voice Agents, StaffLenz, FrameOn, AI Marketing Team, AI Ads, AI CRM, AI Trading and Custom AI Agents.

2 · Eligibility & accounts

You must be at least 18 years old and authorised to bind your business. You must provide accurate information and keep your account secure. You are responsible for everything that happens under your account.

3 · Subscription, billing & cancellation

  • Plans are billed monthly or annually, as chosen at signup.
  • Setup fees are one-time, waived on annual plans where applicable.
  • All prices are in Indian Rupees unless otherwise specified, plus applicable taxes (GST).
  • Monthly plans can be cancelled any time and stop at the next billing cycle.
  • Annual plans have a 14-day money-back window. Full details are in our Refund & Cancellation Policy.
  • We may change prices with 30 days' notice. Existing subscribers keep their current price until their next renewal.
  • Overage is billed at the per-minute rate listed for your plan.

4 · Acceptable use

You agree not to use the Services to:

  • Break any law, including telecom, data protection or advertising regulations
  • Call or message people without a lawful basis, or in breach of TRAI rules (including DND preferences and DLT registration)
  • Impersonate any person or another business
  • Instruct our AI to deny being an AI or to claim to be a human
  • Send spam, scams, harassment, hate speech, or violent content
  • Process payments for or transact in illegal goods or services
  • Reverse engineer, scrape, or build a competing product on top of our infrastructure

We may suspend or terminate accounts that breach these rules.

5 · AI-specific terms

  • Our agents never claim to be human. You may choose how your agent introduces itself, but if a caller asks whether they are speaking to an AI, it will always say yes. You agree not to instruct it otherwise.
  • Calls may be recorded and transcribed. If your industry or any law requires a recording notice at the start of calls, tell us and we will add one.
  • Any caller can ask to speak to a person or to stop being called, and the agent will respect it.
  • You are responsible for the lawfulness of any list of phone numbers, emails or WhatsApp numbers you give us for outbound calls or messages. You confirm you have the consent or legal basis to contact those people under applicable law, including the Telecommunications Act, 2023, TRAI regulations and the DPDP Act.
  • We may refuse to call or message lists that have no lawful basis.
  • AI outputs (text, voice, bookings, summaries) can occasionally be wrong. Our agents never give medical, legal or financial advice, and you are responsible for reviewing anything critical.

6 · Customer obligations

  • Provide accurate setup and onboarding information.
  • Comply with all telecom regulations, including TRAI DLT registration for commercial calls and SMS where required.
  • Obtain necessary consents for personal data of your customers that you share with us.
  • Keep your account credentials secure and notify us of any breach.
  • Pay on time. Late payments may result in suspension and reconnection fees.

7 · Data protection

  • For the people who call you, or whom we call on your behalf, you are the Data Fiduciary under the DPDP Act and we are your Data Processor. We handle that data only to provide the Services and on your instructions.
  • You must give your customers the notices the law requires — for example, that calls may be answered by an AI assistant and how you use their details.
  • We keep your callers' data confidential, use only the partners listed in our Privacy Policy, help you answer your customers' data requests, and tell you without undue delay if a breach affects your data.
  • Health and other sensitive details mentioned by callers are used only to serve that caller for you, never for marketing or AI training.

8 · Bookings, calendars & follow-ups

  • Your agent books into the calendar we set up with you. Keep that calendar as the single record of your appointments, including walk-ins and bookings made by your staff. We are not responsible for clashes caused by appointments that were never added to it.
  • Changes you make through our Partner Line or messages are applied as you instruct. Please check important changes in your calendar.
  • Review requests, where you switch them on, go to every customer, never only satisfied ones, and nothing is offered in exchange. This keeps you within Google's review policies; we will not filter who is asked.
  • When you leave, we hand your calendar over to you and remove our access.

9 · Intellectual property

The Services, including our software, designs, AI prompts, brand assets and documentation, are owned by Lenz AI. You receive a non-exclusive, non-transferable licence to use them for the duration of your subscription. You retain ownership of your own data, scripts, brand voice and customer lists. You grant us a limited licence to use that data only to deliver the Services.

10 · Confidentiality

Both sides agree to keep non-public information shared during the engagement confidential, and to use it only to deliver or use the Services.

11 · Service availability & SLA

We aim for 99.9% uptime for the Services. Calls and AI conversations depend on third-party providers (such as Sarvam AI, Google and Anthropic) whose availability we cannot fully guarantee. We are not liable for downtime caused by our partners or by force majeure.

12 · AI Trading disclaimer

The AI Trading product is a tool, not investment advice. Trading involves risk of loss. We are not a SEBI-registered investment adviser or research analyst. You are solely responsible for your trades, strategies and risk decisions. Past or backtested performance does not predict future results.

13 · Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising from the Services is limited to the amount you paid us in the three months preceding the claim. We are not liable for indirect, consequential, special, incidental or punitive damages, lost profits, or lost revenue.

14 · Indemnification

You agree to indemnify and hold Lenz AI harmless from any claim arising from your misuse of the Services, breach of these Terms, or violation of applicable law (including telecom and data-protection regulations).

15 · Termination

Either party may terminate for material breach not cured within 30 days of notice. We may suspend or terminate immediately for serious violations of acceptable use. Upon termination you remain liable for any unpaid fees, and your data will be deleted within 90 days unless we are legally required to retain it.

16 · Governing law & jurisdiction

These Terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts at Ernakulam, Kerala, India.

17 · Dispute resolution

We prefer to resolve disputes amicably. Please contact hello@lenzai.org first. If unresolved within 30 days, disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996, seat at Kochi, India, in English, before a sole arbitrator appointed by us. Each party bears its own costs unless the arbitrator decides otherwise.

18 · Changes

We may update these Terms occasionally. Material changes will be announced on this page with the “Last updated” date changed. Continued use after a change means you accept the new Terms.

19 · Contact

Lenz AI · Kochi, Kerala, India
Email: hello@lenzai.org